TicketOne has introduced a new digital identity system to offer even greater security, more protection for your personal data, and a simpler and safer user experience on all its digital channels. On this page, you will find useful information on how to access your account, manage your credentials securely, and learn about the authentication and online purchase procedures.
All important information
Digital identity, enhanced personal data protection, and improved user experience
The TicketOne website, App, fanSALE, sports website, and all related touchpoints use a new personal identity system. This development aims to offer our customers even greater protection of their personal data and a smoother, improved access experience.
The system adopts advanced security standards and centralizes digital identity management. This ensures even more reliable and secure authentication processes for each individual login, providing the best possible protection against potential risks associated with intrusion or unauthorized use of accounts.
The protection and security of user sessions are at the heart of this innovation: every login is monitored and secured to prevent hijacking attempts or suspicious activity. There are also specific rules that make the system more robust: after a limited number of unsuccessful attempts with a password or one-time code, the account is temporarily blocked to protect the user. Password recovery links and codes sent by e-mail have a limited validity period, so as to minimize any possible vulnerability.
For logins considered at risk, an additional level of protection is automatically activated: after entering their e-mail address and password, the user receives a one-time code by e-mail to complete the authentication process. This additional verification allows us to reliably distinguish a real customer from an automated or fraudulent attempt.
With the new login method, TicketOne takes another important step towards ensuring the highest possible security for its customers, while always keeping an eye on simplicity and fluidity of the user experience.
How to access your user profile
If you are already a registered user: access for registered users is now easier and more secure. Those who already have an account first enter their e-mail address and can choose whether to log in with their password or receive a one-time password (OTP) via e-mail. In the first case, after entering your e-mail address and password, you will be logged in immediately. In the second case, you will receive a one-time password (OTP) at the e-mail address you provided, which you must enter to complete the login process.
If you need to create a new account: for those who are not yet registered, the new login introduces two options. You can choose to complete the registration by creating a password immediately, or proceed without a password. In both cases, after entering your e-mail address, a page will open where you can fill in the personal data required to create your account.
If you are already registered but do not have a password: when registering without creating a password, the first time the user logs in, they must enter the one-time password (OTP) received at their e-mail address. After that, they can decide whether to set a password, so that future logins are quicker, or continue to use password-free access. If they choose the second option, each time they log in, they will receive the one-time password (OTP) and continue by choosing the “login without password” option to access their profile.
What information is required to authenticate my TicketOne profile?
Please note that in order to make purchases on the TicketOne website, you must update and authenticate your account with all the required personal information, including your fiscal code for Italian users and your mobile phone number to be verified via OTP (one-time password via SMS).
In order to purchase tickets for events subject to the “Battelli*” law, you must authenticate your account via OTP. OTP stands for One Time Password and is a code that will be sent to you via SMS to the mobile phone number provided during purchase or registration on our website. After authenticating your account via OTP, you will be able to proceed with all future purchases without having to repeat the mobile phone number validation. If you change the mobile phone number associated with your account, you will need to proceed with a new validation via OTP.
*What is the “Battelli” law and what does it establish?
The so-called “Battelli” law, named after its first signatory, is an amendment to Budget Law No. 145 of December 30, 2018, introduced with the aim of combating the phenomenon of “secondary ticketing,” i.e., the resale of tickets through unofficial channels at prices higher than the original ones.
To implement this legislation, on June 27, 2019, the Italian Revenue Agency issued a provision containing operational measures relating to the sale and distribution of admission tickets, also updating the regulations governing automated ticketing systems.
The law also provides specific provisions for the sale of tickets online: the purchaser must be identified by means of OTP validation of their mobile phone number and may purchase a maximum of 10 tickets for events with a capacity of more than 1,000 seats. For events with more than 5,000 spectators, tickets must be nominative, bearing the first and last name of the user, which must be verified at the entrance by means of a valid identity document.
In this way, the Battelli law ensures greater transparency and traceability in ticket sales, protecting consumers and effectively combating the unauthorized secondary market.
The legislation applies only to certain categories of events, such as pop music concerts.
For further details, please refer to the full text of the provision: click here
The law also provides for “name change” and “resale” services.
For all information on name changes: click here
To resell your tickets: click here
What is credential stuffing and how can I protect my account?
Unfortunately, cyber attacks are becoming increasingly common on online platforms, and credential stuffing is one of the most widespread.
What is credential stuffing?
Credential stuffing is a type of cyberattack in which unauthorized access to an account registered on a platform is attempted using credentials (username/e-mail and password) from other accounts that have been previously stolen from websites and/or acquired on the dark web.
What can you do?
TicketOne works constantly to improve its security standards and ensure maximum protection of customers' personal data. You too can contribute to your own protection by adopting some simple best practices.
Therefore, to protect yourself from a possible cyberattack, it is extremely important not to use the same credentials on different websites and to choose a secure password that avoids personal references (i.e., first name, last name, and date of birth). We also encourage you to change your password frequently on the ticketone.it website, without using those already in use on other platforms.
Would you like to change your password on the TicketOne website?
To change your password, simply log in to ticketone.it, go to the ‘My TicketOne, welcome to your personal area!’ page, in the ‘Personal data and consent’ section, click on ‘Change’ and scroll down to the ‘Your password’ section. Here you can choose and enter a new password, ensuring that it complies with our security requirements (at least 8 characters including upper and lower case letters, numbers, and special characters).