This page contains information on how to apply for reimbursement for events postponed or cancelled.

TicketOne informs its users that the organizers can provide refund operations themselves or through the sales channel, i.e. TicketOne.

TicketOne, in fact, is an intermediary subject of the sales transaction that acts in the name and on behalf of the organizer of the event and as such assumes towards the purchaser the sole contractual obligation to send, or otherwise make available, the admission tickets sold in the name and on behalf of the organizers. 

Therefore, as specified on the "Terms and Conditions of Purchase" page, the choices regarding refunds are the responsibility of the organizer as the sole owner of the admission tickets sold.

In the following table, where already indicated, you will find the NEW DATE identified by the organizer for the event.

In case of a postponed event without a new date already defined, we invite our customers to keep monitoring the TicketOne.it website and/or the website of the event organizer for further updates.

For scheduled events that are not held, organizers can arrange for reimbursement transactions themselves or through the TicketOne sales channel by delegating it to fulfill them.

The tickets referred to a successful refund request cannot be used or restored under any circumstances.

Check-in the table below to find out if you are actually entitled to a refund and if you have purchased a ticket through TicketOne channels submit the refund request following the above procedure.

FORM OF REIMBURSEMENT

The form of reimbursement is decided exclusively by the organizer.

WHAT IS REIMBURSED

As indicated in the "Terms and Conditions of Purchase", the refund, will be paid net of commissions for intermediation services rendered by TicketOne. The refund will also be net of presale fees, if the organizer decides to do so, which in any case cannot exceed 13% of the total price of the ticket.

PROCEDURE FOR REQUESTING REIMBURSEMENT

Whatever the reason for the postponement or cancellation of the event, the guided procedure for requesting a refund per ticket is unique and is explained and accessible at the following. Requests for refunds must be submitted by the last date scheduled by the event organizer.

Specifically:

1. Insert the requested data related to your ticket and/or season ticket, or viceversa your order number if you have chosen the pick-up at the place of the event as method of delivery.
2. Click on "Add tickets" and, if the data are correct and the corresponding event is enabled for refund, you will be able to complete your refund request.
3. The procedure will display an error message if incorrect data have been entered, or if the deadline for submitting the request has expired or has not yet been opened, or if the event is not enabled for refund on TicketOne systems because the refund operations have not been delegated to TicketOne.
4. Once the reimbursement request procedure has been successfully completed, you will be provided with a code related to the reimbursement file in the email confirmation that TicketOne sends upon the completion of the procedure (visible in the blue rectangle under "PRACTICE NR."). This is the identification code to refer to in case you need to contact the customer service for questions related to the refund procedure.
5. In the event that you are in possession of a paper ticket and on it there is not the wording "digital title" we inform you that, in accordance with art. 7 D.M. of 13/07/2000, in order for the reimbursement request to be considered valid, you must send the tickets to TicketOne at the address indicated during the procedure within the terms indicated. In the case of non-digital titles, therefore, requests for refunds that have not met the deadline for the return of the original admission titles will not be considered.

For those who wish and for most events, tickets can be placed on sale at www.fansale.it at no extra charge, TicketOne's ticket resale marketplace where ticket prices are always the same as the original price.

Have you bought a ticket choosing the pick-up on the event site and you are not able to complete the ticket resale procedure on fanSALE?

Please contact fanSALE customer service in order to receive all the necessary details to sell your ticket: www.fansale.it/fansale/contact.htm

For all the events rescheduled and that are subject to the ticket personalization, the change of the personal data may be completed following the instruction included here: https://www.ticketone.it/cambio-nominativo.

HAVE YOU PURCHASED SEVERAL TICKETS WITH A SINGLE ORDER AND DO NOT KNOW WHAT IS THE PROCEDURE TO FOLLOW?

The above procedure applies to every single ticket purchased. Therefore, if you have purchased more than one ticket within the same order, you must follow the same procedure in order to obtain the refund defined by the organizer by entering a request for each ticket. This will give you the possibility to decide which tickets you mean to keep valid and which ones you want to have refunded.

It is therefore necessary to exactly and uniquely identify each single ticket to be cancelled or refunded, even if it is a part of a series of tickets purchased through a single order.

CONSUMER ASSISTANCE

To request information about scheduled and unheld events or to report difficulties encountered when formulating your claim: contact our Customer Service