Courier delivery:
The cost of sending tickets within Italy is 9.99Eur.
• A cost of 19.49Eur is applied to send tickets to the first 15 states belonging to the European Union.
• For deliveries to Switzerland, the USA and Canada, the cost of sending tickets is 22.99Eur.
• The cost of sending tickets to other destinations around the world is 49.99Eur.
• Tickets may be gift-wrapped and sent for 2.90Eur in addition to the costs indicated above.

Print@home:
If you have opted for this method of delivery, the price for this service will be indicated during the purchase of the ticket. Usually a fee of 2.50Eur will be added to the order price.

Collect at the box office:
If you have opted to collect your tickets at the box office, there is no additional charge.
The cost for each service is transparent and will be displayed in the basket before the order is placed and also on the on-line receipt.

Service commissions:
TOSC reserves the right to add a service fee to each sales transaction, depending on the agreements reached with the organisers and at its own discretion. These service fees are specifically highlighted for each transaction during the purchasing process. The service fee amount is shown separately during the purchasing process and also summarised before taking payment. Therefore you will know the total service fee chargeable for the on-line purchase and you will be able to decide to continue with the purchase or cancel it, should you feel the amount is not suitable for the service offered, by choosing another purchase method. The price of Entrance tickets, including the service fee and delivery costs, as well as other prices shown on the TOSC website, are all inclusive of VAT at the current applicable rate.

The “Booking based on seating” allows you to purchase the entry time of your choice.
By choosing this method of purchase, you only need to wait a couple of seconds for the event plan to open in the window below.
This option is only available for events that have entrance quotas with booking times every hour, half hour or quarter of an hour:

1 - Select the ‘Select Time’ purchasing option by clicking on the image.

2 - Select the collection/delivery method required by changing this option later in the process, the chosen tickets will not remain selected and you will need to make another selection.

3 - Select the number of tickets required for the desired entry time by clicking on the coloured box that identifies the various prices available.

After clicking on the coloured box, a box is displayed with the ticket description and prices (if there are reduced tickets available, two options will appear, e.g. Full price 12.00Eur, Reduced 5.00Eur); please click on the correct option displayed.

4 - The tickets selected will be displayed below; just click on the Shopping cart symbol that appears on the bottom right of the page to continue with the next step of your purchase.

For all the other events, there is the option to choose “Best seat booking” which automatically allocates the first available entry time for the day selected.

Unfortunately, tickets we have booked and confirmed on your behalf are binding at the time of placing the order and cannot be returned. The organisers, on whose behalf we operate, do not accept changes, transfers or cancellation of tickets.
We will warn you, very clearly, during the process of ordering your tickets that your order is binding.

As we only offer the pre-sale of tickets, we are unable to influence, in any way, cancellations and/or postponements of events.
We will do everything in our power to provide any information of changes the event organisers have provided to us sending it to you by email.
We ask that you to pay attention to television, radio and newspaper communications on the eve of the event. In case your event is cancelled, please refer directly to the organiser of the event with any queries. The link to the organiser s website is published in the relevant event schedule.
Occasionally, we are asked by the organisers to issue refunds for tickets. In this case, you will be asked to return the tickets to us so we may carry out the necessary process of cancelling and refunding the ticket price to you. The cost of special delivery for the return of the tickets to us is entirely at your own expense. The amounts relating to service fees and delivery costs will be not refunded as described in our Terms and Conditions, as these are services which have already been supplied.
On receipt of the returned tickets, we undertake to return the tickets as soon as possible to the organiser. The ticket price will then be refunded using the same payment method used at the time of the original purchase.

“Secure Ticket” is an insurance product which may be purchased at the same time as the ticket covering your visit to the exhibitions and museums protecting the purchaser in the event of being unable to participate due:

• Injury, sudden illness or death of the insured or a close family member linked to the insured.
• Serious complications in pregnancy
• Damage to the property of the insured due to fire, explosion, blasts, storms, hail, lightning, flood, earthquake or criminal acts perpetrated by third parties, provided that it is extensive damage and that the insured is required to be present on site with the Competent Authority in order to clarify the facts.
• Relocation of the insured as a result of a new employment for him/herself or a family member lived with, where the new home is more than 100Km away from where the event is taking place.

The maximum sum insurable is € 2,000.00 (two thousand).

Before signing the policy, please read the Information Sheet carefully.

For full details of the Terms and Conditions of the Policy click here

During the ordering process, you will be able to book several events at the same time. Just go to the Shopping cart and click on ‘Buy more Tickets’ at the top right corner. By ordering more tickets together, you will save on delivery and service fees on single orders.
Unfortunately, the automated process does not allow for the grouping together of orders which have already been placed.

The security code is the three or four digit number separate from the main number of the credit card. The position of the security code may vary depending on the type of card issuer.

Visa, MasterCard, JCB, Diners Club and Discover
For Visa, MasterCard, JCB, Diners Club e Discover, the security code is the three digits printed on the back of your card just after the main card number.
Only for the MAESTRO cards which may not have a security code on the back of the card, it is possible to use the following 3 numbers ‘999’ to proceed with payment.

American Express
The four digit security code for American Express is printed on the back of the card to the right or the left of the main card number.
Using 3-D Secure, your credit card is a very safe payment method for purchases on-line.
3-D has been developed by the main credit card companies to ensure secure credit card payments on-line. More and more banks are now using this procedure.

How does 3-D Secure work?
A secret password assigned to the card holder ensures only the credit card holder is able to make purchases with it. It is no longer sufficient to just have the card details in order to make a payment.
The secret password is known only be the card holder and the issuing bank. During the process of placing an order on www.ticketone.it, it is input in a bank window that opens up therefore, avoiding the theft of the password through so-called ‘phishing’ activities.
If it is the first time you use your credit card with the 3-D Secure payment process, you will be asked to add your secret password in the bank window displayed. Thereafter, you will only need to use the password you chose for additional purchases using the credit card through the 3-D Secure process.

Does my credit card already support 3-D?
Please ask your bank if your credit card already supports 3-D Secure.

How much does 3-D Secure cost?
The service is free for users of 3-D secure credit cards. Please ask your bank for further details.

In the event you have not been able to find the answer to your questions in this section, we will be very pleased to answer any questions by email. Please send any questions you may have to the following e-mail address: ecomm.customerservice@tosc.it.
In the event the answer to your question is already featured on the site, you will be directed to the appropriate section on the site.