Consumer Assistance
Did you encounter difficulties during the purchase process?
For information and/or to forward communications regarding orders placed on Internet Channels, Call Center and TicketOne Point of Sale related to the purchase process, payment terms applied, delivery or collection of the tickets or for any other question:
contact our customer service

Covid-19 Support
For information about events scheduled and not held due to the provisions adopted to cope with the Covid-19 epidemiological emergency or to report difficulties encountered in claiming reimbursement:
contact our customer service

FanSALE.it
For information about the sale or purchase of tickets on the FanSALE Platform:
contact our customer service

Sport.TicketOne.it
For information about the purchase of tickets on Sport.TicketOne.it website:
contact our customer service

Events information
Are you a TicketOne surfer? Would you like more information about the events you are interested in? Would you like to know when the ticket pre-sale will start on TicketOne? Do you want to know the nearest TicketOne outlet? Call TicketOne call center at 892.101 (the cost of a landline call is 1 euro per minute with no connection fee. The maximum duration of the rate call is 12 minutes and 30 seconds. The maximum cost of the service from mobile is 1,50 euro per minute with connection fee of 12,91 cents. The service is reserved to adults. All the highlighted costs are at VAT net).

People with disabilities
Requests for access to events for people with disabilities are handled directly by the event organiser. On this page you will find all the useful information and contact details of the main organisers, who you can contact to request information and/or submit requests for access to events. The name/company name of the organiser is available on our website on the event page.