1. Pursuant to Art. 141-sexies, para. III of the Consumer Code, TicketOne informs the user qualifying as Consumer, that, in case he/she has submit a complaint, following which the dispute between the consumer and TicketOne could not be settled, the latter shall provide the Consumer with the information about the Alternative Dispute Resolution entity or entities (so called “ADR entities”, as set forth by Articles 141-bis et seq. of the Consumer Code) for the out-of-court resolution if the disputes arising from a contract executed pursuant to these T&C, specifying whether or not it will make use of the relevant ADR entities to settle the dispute.

2. TicketOne finally informs the user qualifying as Consumer that if he/she submitted a complaint to TicketOne, but was not satisfied with the outcome of the same or has not received a reply within the period referred to in Art. 19.2 above, or in any event, within 30 days, he/she may start the joint conciliation procedure established by Consorzio Netcomm and the Consumer Associations, to which TicketOne is committed. The user qualifying as Consumer may find more information about this procedure as well as the link to the relevant regulation at https://www.consorzionetcomm.it/spazio-consumatori/segnalazioni/conciliazione-paritetica The user qualifying as Consumer can submit the application to Netcomm joint conciliation procedure exclusively via fax at the number 02/87181126 or via e-mail at conciliazione@consorzionetcomm.it.

3. The user who is resident in a member state of the European Union other than Italy may also have access, for any dispute arising from the application, execution and interpretation of these T&C, to the European procedure set up for minor disputes, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, on condition that the value of the dispute does not exceed, excluding interest, rights and expenses, 2,000.00 Euros. The text of the regulation is available on the website eur-lex.europa.eu. <br/><br/> 5 The above shall be without prejudice to the users qualifying as Consumer’s right to resort the court competent for the dispute arising from these T&C, regardless of the outcome of the out-of-court procedure, as well as to start, where applicable, an out-of-court dispute resolution procedure pursuant to Chapter V, Title II-bis of the Consumer Code.