Dear friends, dear fans,

in the darkest moments of the pandemic, we supported the choices of our governments and administrators who had to take difficult decisions that effectively froze the world of live events.

Used to taking care of thousands of events every day, we never expected to have to manage thousands of suspended, postponed or cancelled events at the same time. We have reorganised all our work, changing the priorities, the processes and procedures and we have asked for your patience because there has been so much uncertainty and it has not been easy to give quick and concrete answers to your many requests.

Now, however, the scenario is changing and even if the authorities’ decisions on allowed capacities are still penalising the live music sector and the timeframe for a definitive exit from the pandemic are not certain yet, it is important to regain confidence.

Theatres, cinema and culture with their many museum and exhibitions are finally back to being fully accessible to all of us and we are happy to be able to go back to our job by accompanying you with our tickets in your free time.

In this context, some requests for assistance may be less prompt, also due to the need to make all the necessary verifications in an environment that is still settling down, even though in the direction of hoped-for restart.

Therefore, considering the constant evolution of the situation, we invite you to keep checking the TicketOne.it website and/or the event’s Promoter for updates, which you can always find summarised with the latest information at: : www.ticketone.it/covid19

Even though is still a lot of uncertainty, it is right to look to the future with confidence, us with our work and you with your passions, to start again, together.

TicketOne Staff

For more details contact our customer service